Should I return my monitor because of 1 stuck pixel barley noticeable?

Question

I recently saw a 24" acer monitor on sale for 200$ and a HP 23.3" on sale for 230$. I payed the extra money for a smaller screen because HP is a better brand and my year old laptop doesn't have any flaws with the screen. On this monitor however I got a stuck pixel in the bottom right corner that only shows on red and black backgrounds. It is barley noticeable but I keep thinking about it every time I use the monitor or look at it and it is just annoying to know I have one there. I was wondering if I should just deal with it or exchange it for another HP and hope there is nothing wrong. The whole reason I bought a smaller monitor for more was to avoid this. I just dont want to look like a fool going in there because of one small problem that they will have trouble finding. Then again it was $250 after tax and I think it should be perfect :(

Any thoughts would be great, Thanks!

Answer 1

Absolutely. You are entitled to a refund even if you change your mind. The fact that it is faulty (and it is faulty) you should get your refund. I used to work in PC World and Currys (UK stores) and, even though sometimes we struggled to make the target for sales, it's better to sell to customers who are happy to return to the store in the long run.



Research shows that if you are not happy with a product, you are unlikely to return to the shop you brought it from.



At any rate, you do not need to justify your reasons. As I said, you are entitled to return items regardless or faults, personal taste or whether the item is not as described.



Good luck and I hope you get what you want.

Answer 2

A lot of companies actually have a rule on how many dead pixels are reasonable for a return. One uk website that I have used says that they will only refund if there is more than 7 dead pixels.



Of course, this may not be the case for your situation, but it is something to bear in mind before you carry the thing back down to the shop or post it back (I don't know if you bought it online or not).

Answer 3

Yeah it's really up to you. Before going through all the trouble though I would attempt a couple of fixes.



http://www.jscreenfix.com/



(The pressure method)

http://www.wikihow.com/Fix-a-Stuck-Pixel-on-an-LCD-Monitor



I got a 23'' Gateway monitor from TigerDirect and I tried all those things to fix the screen and it still wasnt working. (I only had 1 stuck as well). Then I returned it for a new one.

Answer 4

Hi,



I suggest you try running a dead pixel repair program first like JSscreenFix (http://www.jscreenfix.com/). This is one of many free programs you can find online to fix dead pixels and this one runs in your web browser. Pixels are usually fixed within 20 minutes and if it doesn't work then return your monitor.



Hope this helps

Answer 5

It all depends it your screen comes with a Zero dead pixel Replacement

Answer 6

Take it back, could be a sign of other possible issues. People take things back for less reasons then that. You have good reason to take it back.

Answer 7

You pay for something that you expect to b in full working order, however it is not, i would take it back and demand an exchange.

Answer 8

yes